Returns & Refunds
Returns
Due to the perishable and custom-prepared nature of our products, we do not accept returns or exchanges.
Refunds / Credits
Refunds or credits may be issued at our discretion in the following cases:
- Verified product issues
- Confirmed spoilage due to damaged packaging
- Delivery delays exceeding 72 hours from dispatch
All issues must be reported within 12 hours of delivery. Photographic evidence may be required. Approved refunds or credits will be processed to your original payment method* or as store credit.
*Refunds may take up to 10 working days to appear in your account.
Refund Limitations
Refunds may be declined if:
- You miss the 12-hour reporting window
- Our requested evidence is not provided
- The issue was caused by incorrect delivery info or customer error
- The product was damaged after successful delivery
- A claim appears misleading or fraudulent
Inspection Responsibility
It’s your responsibility to check your delivery immediately for spoilage, damage, or incorrect items. All concerns must be reported within 12 hours of receipt of delivery.
Order Cancellations
Orders can be cancelled up to 48 hours before your delivery date by emailing shop@laceys-craft-butchers.co.uk with your order number. Refunds may take up to 10 working days to appear in your account.
Missed Deliveries & Safe Place Liability
If no one is available to receive your order, the courier may leave it in a safe place, with a neighbour, or at a local pickup point. Once delivery is marked complete, the goods become your responsibility. We are not liable for spoilage, theft, or damage after delivery.
If your parcel is reported missing, a police report and valid Crime Reference Number will be required for any refund or replacement consideration.
